Refund policy

ARIISTON – RETURN, EXCHANGE & REFUND POLICY

1.Return & Exchange Eligibility 

At Ariiston, customer satisfaction is everything that we stand for. If you are not completely satisfied with your purchase, you may be eligible to return or exchange your product, subject to the following conditions. 

To qualify for a return or exchange: 

  • The request must be submitted within 7 calendar days from the date the product is delivered. 

  • The product must be unused, unworn, unwashed, unaltered, and in its original condition. 

  • All original tags, labels, packaging, accessories, invoices, and complimentary items (if any) must accompany the product. 

  • The product must not have any marks, stains, perfume, deodorant, makeup, pet hair, or any indication that it has been worn or used. 

  • The product must successfully pass Ariiston’s quality inspection after it is received. 

  • The product must have been purchased directly from the official Ariiston website. 

  • Purchases made through marketplaces or third-party retailers are subject to their respective return policies. 

2. Products Not Eligible for Return or Exchange 

The following products cannot be returned or exchanged unless they are received in a damaged, defective, or incorrect condition: 

  • Products marked as Final Sale, Non-Returnable, or Clearance. 

  • Products purchased during promotional campaigns where returns have been specifically excluded. 

  • Gift cards or digital products. 

  • Products that have been customized, altered, embroidered, or personalized. 

  • Products without original tags or packaging. 

  • Products showing signs of wear, washing, alteration, damage, or misuse. 

  • Products damaged due to improper handling after delivery. 

3. Return & Exchange Process 

Step 1 – Raise Your Request 

To initiate a return or exchange, email info@ariiston.com within 7 days of delivery. 

Please include: 

  • Order Number 

  • Name and contact details 

  • Reason for return or exchange 

  • Clear photographs of the Product 

  • An unboxing video (where claiming an incorrect, damaged, defective, or missing Product, if available) 

Failure to provide sufficient information may delay the assessment of your request. 

Step 2 – Review 

 

Our Customer Experience Team will review your request within 2 business days. 

We may: 

  • Approve the request 

  • Request additional information 

  • Decline the request where it does not satisfy this Policy 

Approval of a return request does not automatically guarantee a refund. Every returned [roduct remains subject to final inspection upon receipt. 

Step 3 – Return Shipment 

 

Where available, Ariiston will arrange reverse pickup through its logistics partner. 

If reverse pickup is unavailable, customers will be requested to securely self-ship the product to the return address provided by Ariiston. 

Customers are responsible for ensuring the product is packed securely to prevent damage during transit. 

Where Ariiston has supplied the wrong product or a product with a verified manufacturing defect, Ariiston will bear the return shipping costs. 

Step 4 – Inspection 

 

After the product reaches our warehouse, our Quality Assurance team will inspect it. 

Inspection generally takes 2–3 business days. 

The inspection verifies: 

  • Product authenticity 

  • Original condition 

  • Original tags attached 

  • No evidence of wear or washing 

  • No damage caused after delivery 

If the pproduct fails inspection, Ariiston reserves the right to reject the return. 

Step 5 – Resolution 

 

If approved, Ariiston will process one of the following: 

Exchange

Where stock is available, the requested replacement size or Product will be dispatched. 

If the requested size is unavailable, customers may choose: 

  • another available size; 

  • another Product of equal value (paying or receiving the price difference where applicable); or 

  • a refund or store credit, where applicable. 

Refund 

Approved refunds will be processed: 

  • to the original payment method for prepaid orders; or 

  • For Cash on Delivery (COD) or other post-paid orders, approved refunds will be processed via bank transfer only. Customers will be required to provide the Account Holder Name, Bank Name, Account Number and IFSC Code. Refunds will not be processed via UPI or cash.

Processing generally takes 5–7 business days, although banks may require additional processing time. 

4. Exchange Policy 

Ariiston currently offers exchanges for: 

  • Size issues 

  • Manufacturing defects 

  • Incorrect Products delivered 

Please note: 

  • Exchanges are subject to stock availability. 

  • Only one exchange is permitted per Product. 

  • Exchange requests for a different style or color are subject to availability. 

  • If the requested Product is unavailable, Ariiston may offer store credit or a refund. 

5. Reverse Pickup & Shipping 

Reverse pickup is offered on a best-efforts basis depending on serviceability. 

Shipping charges paid while placing the original order are non-refundable except where required by applicable law. 

Customers may be required to bear return shipping costs for change-of-mind returns. 

Ariiston will bear all return shipping costs where: 

  • an incorrect Product was delivered; 

  • the Product has a verified manufacturing defect; 

  • the Product was damaged during transit. 

6. Damaged, Defective or Incorrect Products 

If you receive: 

  • the wrong Product; 

  • a defective Product; 

  • a Product damaged during transit; 

please notify Ariiston within 48 hours of delivery. 

Please provide: 

  • clear photographs; 

  • packaging photographs; 

  • the shipping label; and 

  • an unboxing video where available. 

Late claims may not be accepted unless required under applicable consumer protection laws. 

7. Quality Inspection 

Every returned Product undergoes inspection before any refund or exchange is approved. 

Returns may be rejected where the Product: 

  • has been worn; 

  • has been washed; 

  • has stains or odors; 

  • has missing tags; 

  • has been altered; 

  • has been damaged after delivery; 

  • is not in resalable condition. 

If a return is rejected, the Product will be shipped back to the Customer. 

8. Fraud Prevention 

To protect customers and maintain product quality, Ariiston reserves the right to refuse returns or exchanges where it reasonably believes: 

  • fraudulent activity has occurred; 

  • excessive return patterns are identified; 

  • Products have been intentionally damaged; 

  • incorrect Products have been returned. 

Repeated abuse of the return policy may result in future orders or return requests being declined. 

9. Cancellation of Orders 

Orders may be cancelled before dispatch. 

Once dispatched, orders cannot be cancelled and must follow the return procedure outlined in this Policy.

10. Contact Information

For all return and refund queries:

🟢 WhatsApp: +91 72082 40310

📧 Email: info@ariiston.com

📍 Address: 312, 3rd Floor, Shristhi Plaza, Saki Vihar Road, Mumbai – 400076, Maharashtra, India