Ariiston – Return, Exchange & Refund Policy

1. Return & Refund Policy

No Returns: Ariiston does not accept returns for change of mind or personal preference.

No Refunds: Refunds are not available except in the specific cases mentioned in this policy or where required under applicable law.

Size Exchange: Exchanges are permitted only for size-related issues, subject to product availability.

One-Time Exchange Limit: Exchanges are allowed strictly one time per order. Subsequent exchange requests for the same item will not be accepted.

Check the Size Chart: Customers are requested to review the size chart carefully before placing an order to ensure the correct size is selected.

2. Exchange Eligibility & Conditions

To qualify for a size exchange, the following conditions must be met:

• The exchange request must be raised within 7 calendar days of delivery.
• The product must be unused, unworn, unwashed, unaltered, and in its original condition.
• All original tags, labels, and packaging must remain intact.
• The product must not have stains, marks, odours, or any indication of use.
• The product must pass Ariiston’s quality inspection.
• The product must have been purchased directly from the official Ariiston website.

Purchases made through marketplaces or third-party retailers are subject to their respective policies.

Exchange requests are subject to product availability and verification by Ariiston.

3. Exchange Process

Step 1 – Raise Your Request

To initiate a size exchange, email info@ariiston.com within 7 calendar days of delivery.

Please include:

• Order number
• Name and contact details
• Requested replacement size
• Clear photographs of the product, if requested

For damaged or incorrect orders, please follow the procedure outlined in Section 4.

Step 2 – Verification

Ariiston’s Customer Experience Team will review the request and may approve it, request additional information, or decline it if it does not meet the policy requirements.

All requests are subject to order verification and quality checks.

Step 3 – Exchange Shipping

Where available, Ariiston may arrange a reverse pickup through its logistics partner. If reverse pickup is unavailable, the customer may be required to self-ship the product to the address provided by Ariiston.

Any applicable exchange shipping charges will be communicated to the customer before the exchange is processed.

Customers must ensure the product is packed securely to prevent damage during transit.

Step 4 – Quality Inspection

Once the product reaches our warehouse, Ariiston’s Quality Assurance team will inspect it to verify its condition, original tags, packaging, and eligibility for exchange.

If the product fails inspection, Ariiston reserves the right to decline the exchange, subject to applicable law.

Step 5 – Exchange Resolution

If the exchange is approved and the requested size is available, the replacement product will be dispatched.

If the requested replacement size or an eligible alternative is unavailable, a refund may be issued, subject to verification and applicable law.

4. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, you must contact Ariiston within 48 hours of delivery.

Please provide:

• Order number and contact details
• Clear photographs of the product and its packaging
• Shipping label photographs
• An unboxing video, if available

Our team will investigate the claim and provide an appropriate resolution after verification.

Late claims may be declined where permitted by applicable law.

5. Delayed Delivery

If your order remains undelivered for more than 7 calendar days after the estimated delivery date communicated at the time of purchase, you may request a refund.

All such requests are subject to order and delivery verification and applicable law.

Please contact our Customer Experience Team with your order number to initiate a review.

6. Quality Inspection

All products submitted for exchange, and all requests requiring a product-condition assessment, are subject to Ariiston’s quality checks.

Products may be ineligible for exchange if they:

• Have been worn, washed, or used
• Have stains, marks, or odours
• Have missing or damaged original tags or packaging
• Have been altered or damaged after delivery
• Are not in their original condition

Ariiston reserves the right to decline requests that do not satisfy the eligibility requirements, subject to applicable law.

7. Refund Processing

Refunds may be considered only in the specific circumstances outlined in this policy, including:

• When a requested replacement size or eligible alternative is unavailable
• When a qualifying delayed-delivery claim is verified
• When a damaged, defective, or incorrect order requires a refund as the appropriate resolution
• In other circumstances where a refund is required under applicable law

For approved prepaid orders, refunds will generally be processed to the original payment method.

For Cash on Delivery (COD) orders, the customer may be asked to provide bank account details for an approved refund, subject to applicable payment rules.

Refund timelines may vary depending on the payment provider and banking institution. Any applicable processing timeline will be communicated during the resolution process.

8. Order Cancellation

Orders may be cancelled before dispatch, subject to order status and applicable law.

Once an order has been dispatched, cancellation may no longer be possible. Any subsequent request will be handled in accordance with this policy and applicable law.

9. Fraud Prevention

Ariiston reserves the right to investigate and decline requests where there is reasonable evidence of fraudulent activity, product misuse, intentional damage, or the return of an incorrect product, subject to applicable law.

10. Contact Information

For all exchange, refund, damaged-product, or delivery-related queries, please contact us:

WhatsApp: +91 72082 40310

Email: info@ariiston.com

Address: 3rd Floor, Shristhi Plaza, Saki Vihar Road, Mumbai – 400076, Maharashtra, India

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This policy is subject to applicable consumer protection laws and statutory rights. Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted.