Refund policy

ARIISTON – RETURN, EXCHANGE & REFUND POLICY

1. Overview

At Ariiston, we aim to deliver high-quality, premium products. If for any reason you are not fully satisfied with your purchase, you may request a return or exchange subject to the terms outlined below.

This policy applies to all purchases made through our official website within India.

2. Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:

  • Request is raised within 7 days of delivery

  • Product is unused, unwashed, and undamaged

  • All original tags, packaging, and labels are intact

  • Product is returned in sellable condition

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products marked as Final Sale / Non-Returnable

  • Items purchased during special promotions or clearance sales (if specified)

  • Products that show signs of use, wear, damage, or alteration

  • Items returned without original packaging or tags

4. Return Process

To initiate a return:

  1. Email us at: info@ariiston.com

  2. Share:

    • Order ID

    • Reason for return

    • Supporting images 

    • Product Video (if applicable)

Once approved:

  • Reverse pickup will be arranged where serviceable

  • In non-serviceable areas, customers may be required to self-ship

5. Exchange Policy

We offer exchanges for:

  • Size issues

  • Defective or incorrect products

Conditions:

  • Exchange is subject to product availability

  • Only one exchange per order is allowed

6. Refund Policy

For Prepaid Orders:

  • Refund will be processed to the original payment method

  • Timeline: 5–7 business days after quality check

For COD Orders:

  • Refund will be issued via:

    • Bank transfer / UPI

  • Customer must provide valid payment details

7. Reverse Pickup & Shipping Charges

  • Reverse pickup may be free or chargeable, depending on location and reason

  • Shipping charges (if any) are non-refundable

  • In case of:

    • Wrong product delivered

    • Manufacturing defect

👉 Ariiston will bear all return costs

8. Quality Check & Approval

All returned products undergo a quality inspection.

Refund/exchange will be approved only if:

  • Product meets eligibility criteria

If rejected:

  • Product will be shipped back to the customer

  • No refund will be issued

9. Damaged / Incorrect Product

If you receive a damaged or incorrect item:

  • Report within 48 hours of delivery

  • Share clear images/videos

Failure to report within this window may result in rejection of the request.

10. Order Cancellation

  • Orders can be cancelled before dispatch

  • Once shipped, orders cannot be cancelled and must follow return process

11. Refusal of Returns

Ariiston reserves the right to:

  • Reject returns that do not meet policy conditions

  • Limit or refuse service in cases of:

    • Excessive returns

    • Suspected misuse or fraud

12. Contact Information

For all return and refund queries:

📧 Email: info@ariiston.com
📍 Address: 312, 3rd Floor, Shristhi Plaza, Saki Vihar Road, Mumbai – 400076, Maharashtra, India